Shipping & Refund Policies

ALL SALES FINAL

Due to the nature of the sale and the limited number of editions, all sales are final. There will be no returns or refunds or exchange of any product, however, if the edition is damaged we may offer replacements or refunds at our discretion. We will consider issuing a refund for a damaged Edition if proper evidence such as images or videos is provided via the email nhatnguyenart04@gmail.com. Nhat Nguyen Studio is not able to issue refunds after 15 days from the delivery date.

DAMAGES OR ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. In this event, please send an email to nhatnguyenart04@gmail.com with your order number as the subject line, and images of the damage, and we will assist you in filing your claim. Please contact us within 15 days from the delivery date, otherwise, we will not able to issue a refund or replacement.

LOST OR STOLEN PACKAGES

If your package is lost or stolen, please contact the shipping provider. If your package is unable to be found by the provider, send an email to nhatnguyenart04@gmail.com with your order number as the subject line and we will try to assist.

CUSTOMS OPENED YOUR PACKAGE

Customs may open your package for inspection. Please let us know if there are any incidental damages in the event of this occurrence.

EXCHANGE

There will be no exchanges, however, if we have sent you the wrong or a defective edition, with proper evidence, we may offer a replacement or a refund with no extra charges.

SHIPPING FOR PRE-ORDER SALE

Customers in the USA:

The shipping times will depend on your location. We estimate that your package would be delivered in 15-18 business days, which includes 12-15 days to make and 1-5 business days shipping.

International customers:

 The shipping times will depend on your location. We estimate that your package would be delivered in 18-22 business days, which includes 12-15 days to make and 2-10 business days shipping.

SHIPPING FOR EDITIONS IN STOCK

Customers in the USA:

The shipping times will depend on your location. We estimate that your package would be delivered in 1-5 business days.

International customers:

 The shipping times will depend on your location. We estimate that your package would be delivered in 2-10 business days.